Refund Policy

Thank you for shopping at Ingress IT Solutions. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ingress IT Solutions, 610, Vraj Valencia, Science City Road, Ahmedabad.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ingress IT Solutions, accessible from https://www.ingressit.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for which You are not satisfied with the quality of the Goods.

The only condition is that the Goods that You received are not used and are in the original condition as delivered and packaging of the Goods is intact

Exclusions

The following products cannot be subject to cancellation, return, or refund:

• Perishable or consumable goods
• Goods that are not returnable due to hygiene or health protection reasons
• Goods that are likely to deteriorate or expire rapidly
• Services that have been fully rendered
• Digital downloads or content
• Custom or personalized items

Return Process

To initiate a return, please contact our customer support team with:

• Your order number
• Reason for return
• Proof of purchase
• Photos of the product (if applicable)

Once your return request is approved, we will provide you with instructions for returning the Goods.

Shipping Return Costs

The cost of return shipping is borne by the customer unless:

• The product is damaged or defective upon receipt
• The product does not match the description
• The product is the wrong item

In these cases, return shipping will be covered by Ingress IT Solutions.

Refund Processing

Upon receipt and inspection of returned Goods, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days.

Please note that the refund does not include the original shipping costs unless the return is due to our error or a defective product.

Non-Refundable Items

The following are non-refundable:

• Items purchased on clearance or final sale
• Items without original packaging
• Items showing signs of wear or use
• Items missing parts or accessories

Defective Products

If you receive a defective or damaged product, please contact us immediately with:

• Photo evidence of the defect
• Order number
• Description of the issue

We will either replace the product or issue a full refund at our discretion.

Contact Information

For refund inquiries or to initiate a return, please contact us at:

Note: This Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.